FAQ

Carpets should be cleaned a minimum of once per year. More frequent cleanings may be needed depending on usage and upkeep. Having pets may also increase the number of needed cleanings per year. Vacuuming on a regular basis will help with the upkeep of your carpets between professional cleanings.

How often should I have my carpets cleaned?

This usually is the result of residue being left behind from high pH (soap) products. This can also happen if technicians do not take the time to thoroughly clean all soilage from carpeting. Our products are low in pH and we always take the time to remove all soilage leaving carpets clean and bright.

Is it true that when a carpet is cleaned it will re-soil much quicker?

Usually, reappearing stains are a direct result of liquid spills penetrating through the carpet into the padding. When moisture is applied, the resulting liquid can wick to the surface causing the reappearing stain. Usually, these stains can be blotted up with a towel. Also, some petroleum based stains can reappear if the proper spotting agent is not used. These types of stains may be dissolved before removal is attempted.

Why do some stains reappear after carpets have dried?

Our cleaning agents are completely safe. They are very similar to the laundry detergents that you use. They are low in alkalinity which allows very small amounts of residue left behind after cleaning. This allows carpets to dry faster and all colors to dry brighter.

Are your products safe?

Our cleaning will not adversely affect your warranty. These same fiber producers actually recommend a proper professional warm water extraction as part of their warranty program. Cleaning will help to insure that your carpets will perform for you and last for many years.

Will having my carpets cleaned affect my warranty?